Last updated 31 March 2020
These SSi Terms & Conditions (collectively, these “Terms”), are between you and SaySomethingin.com Cyf and they govern your and our respective rights and obligations. They constitute the agreement between you and us related to your SSi membership.
1. The Service
SSi is a membership programme offering multiple benefits and services to its members as set out in these Terms (collectively “SSi Service”).
SSi collects the SSi membership fee and is the seller of on-line language learning materials.
If you sign up for an SSi membership directly through us, you expressly request that we start providing you the SSi Service within your one month cancellation period. You also undertake to provide a valid email address as part of your registration so that we can contact you if we need to.
2.1. Membership fees, models and duration
The current membership fees, the available membership models and duration of the SSi Service are stated on our website. If you sign up for your SSi membership with us, you will find details about the membership model you are subscribed to, the applicable membership fee and the next due date on your account page.
The SSi membership fee is non-refundable except as expressly set forth in these Terms.
If you sign up for your SSi membership through us, are billed by us and you do not notify us before the next due date of your membership fee that you want to end your membership at this date or cancel your membership in your SSi learner account, we will automatically charge the then-applicable periodic membership fee using your preferred payment method.
If your preferred payment method becomes invalid during your membership period, or if the charge is refused for any other reason outside our control, you must provide us a new eligible payment method within 30 days or your membership will be cancelled.
If your SSi membership has been paid by someone else, such as your employer, and you are not billed directly by us, the payment terms provided by that other person or organisation will apply to your membership.
2.3. Cancellation by you and refunds
If you signed up for your SSi membership directly through us, you may cancel it any time by visiting you account page and adjusting your membership settings. You may also contact SSi learner support via firstname.lastname@example.org.
If your SSi membership has been paid by someone else, such as your employer, and you are not billed directly by us, no refund will be applicable to you as an individual.
2.4 SSi first month Confident Speaker guarantee
If you signed up for the £10 per month subscription package, have followed our programme as recommended, and have completed all the set tasks and practices sent to you within the first month, and are not by the end of that time feeling confident in your ability to become a speaker of your chosen language in due course, we will refund your membership fee for that first month, cancel your membership without penalty and also give you the equivalent again of your first month’s fee as a goodwill payment.
To qualify for this offer, you must have held an active ‘basic package’ SSi membership for one month continuously and be able to demonstrate that you have followed the programme as recommended, for example by checking off the tasks and challenges via your account page. To claim your refund under this guarantee, you must request this from our Learner Support Team by sending an email to email@example.com within 30 days of making your second monthly fee payment and before your third monthly fee payment falls due.
We reserve the right to refuse refunds requested after this 30 day period.
This first month refund is only valid for subscribers to our ‘basic’ £10 per month subscription package who are directly paying their own membership. It is not applicable to any other subscription package we offer. This first month refund offer also does not apply if your SSi membership has been paid by someone else, such as your employer, and you are not billed directly by us.
2.5. Promotions and trial memberships
From time to time, we may offer certain customers specific trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional membership terms. Trial and promotional members may at any time choose not to convert or continue to paid or non-promotional membership as set out in these Terms and in the promotional membership terms offered at that time.
2.6. Acceptance of membership
We reserve the right to accept or refuse your membership, to the extent permitted by applicable law.
2.7. No transfer or assignment of membership or benefits
You may not transfer or assign your SSi membership or any benefits including promotion codes for SSi memberships or benefits, except as expressly allowed in these Terms.
2.8. No resale, rental or shipping to customers
SSi members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using SSi benefits.
2.9. No minors
The SSi Service is only available to end consumers aged 18 years or older.
We may terminate your SSi membership with 14 days’ notice for convenience and will issue a prorated refund of your paid SSi membership fee based on the time remaining in your current membership period.
We may terminate your SSi membership immediately by notice if we consider that (a) your use of the SSi Service materially breaches these Terms or any applicable law or (b) you fraudulently use or misuse the SSi Service. In this case we will not give any refund. We will inform you of the termination of your SSi membership and your right to appeal.
You may terminate your SSi membership at any time in accordance with Clause 2.3.
4. Agreement Changes
We may change these Terms or the SSi Service, or any part of it, at any time: for legal or regulatory reasons; for security reasons; to enhance existing features or add additional features to the SSi Service; to reflect advancements in technology; to make reasonable technical adjustments to the SSi Service; and to ensure the ongoing operability of the SSi Service.
If we make changes, we will inform you in due form and time about it via the email address you provided when you took out your SSi membership and remind you of your rights. You will be able not to accept these changes and you will keep the possibility to cancel your SSi membership at any time.
Regardless of any changes to these Terms or the SSi Service, any increase in the applicable membership fee will not apply before the end of your current membership period.
If any change is found invalid or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions
5. Our Liability
We are liable for any damage you suffer as a result of gross negligence or wilful misconduct by us, including by our directors and legal representatives.
In addition, we are liable for breach of our obligations under these Terms which are essential for the provision of SSi and which you rely on when joining SSi. In this case, we are only liable for losses and damage that were foreseeable to both you and us when you joined SSi.
Nothing in this paragraph affects your statutory rights as a consumer or limits our liability for damages from injury to life, body or health, for a breach of a guarantee or for fraudulently concealed defects.
6. Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is non foreseeable and beyond our reasonable control.
7. Applicable Laws
These conditions are governed by and construed in accordance with the laws of the UK (England and Wales). If you would like to bring a matter to our attention, please contact us via firstname.lastname@example.org.
8. Customer Service
For any additional questions, you may contact our learner support service via email at email@example.com.
9. Our Details
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